Return Policy
At Biondi Diamond Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
Returning Your Purchase
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please come in person to return your item or send all returns to:
Biondi Diamond Jewelers
15755 E Briarwood Cir, Aurora, CO 80016
Return Conditions
Exchanges & Returns: Items in new condition may be returned for a full refund within 14 days or exchanged / issued store credit within 30 days of purchase. Cash and check purchases will be refunded via check. Credit card purchases must be refunded to the purchasing card. Fees may apply for returns using store financing. Special order, custom, repair, sale, or altered items are non-refundable and non-exchangeable.
Receiving a Refund
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
Exchanges
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift Returns
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
Order Cancellations and Amendments
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 14 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personalized Items
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Biondi Diamond Jewelers
15755 E Briarwood Cir,
Aurora, CO 80016
Custom and Special Order Items
Due to the special nature of custom and special order items, a non-refundable 50% deposit is required upon ordering. These products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
Layaways
Biondi offers a 3-month program where 33.3% payment is required each month to hold an item until it is paid in full. If payments are not made, the item will be returned to stock and store credit will be issued for the amount paid.
BIONDI IS NOT RESPONSIBLE FOR ITEMS LEFT OVER 90 DAYS. ITEMS LEFT LONGER THAN 1 YEAR BECOME THE PROPERTY OF BIONDI.
If you have questions , please don't hesitate to contact us at: (303) 680-8725
or come into our store, located at:
15755 E Briarwood Cir,
Aurora, CO 80016
Biondi Diamond Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.